F.A.Q. About Attractions Reporter

What are the benefits of booking with Attractions Reporter?

First of all we have tried the excursions ourselves.  We have only included things to do in Tenerife that meet certain criteria.  We have taken short videos so that you can see what to expect when you arrive at the attraction.  Above all this, we have also sat down with suppliers and arranged good prices with them, so that we can pass on the best prices to you.  Also if you book your ticket before you arrive on your holiday, you will have one less thing to pay for, and not spend your holiday looking for the best prices or what to do.

Do I have to collect the tickets from an office after purchase?

No. you will receive the ticket by email. For some attractions it is mandatory to print the confirmation email. We are working hard to help suppliers abandon this non-ecological practice and accept electronic displays of the tickets.

I am booking a ticket that includes a transfer from our hotel. ¿how does it work?

When you are booking your ticket, there is a space provided to fill in your hotel name and your room number.  Once we receive your booking, we will send you an email confirming the time of pick up and the place that you will be picked up from.  If it is not directly outside your hotel, it will be walking distance from your hotel.  If you do not know your room number, do not worry, the name of your hotel will suffice.

I have not received a physical ticket, what do I do?

Do not worry, your ticket is the confirmation email that you receive from Attractions Reporter.  If the event requests that you print this off, please make sure that you bring your printout with you.  Always save the ticket number and paypal confirmation number in case of unfortunate loss of ticket.

If I have any queries with regards to my booking, or would like to change the date of my booking, what can I do?

Please go to our contact page, and by email, or phone, contact Attractions Reporter, and we will help you with any query or change the date of your booking.  If it is a change of day, please try and let us know at least 24 hours before the event.

In the event that I have to cancel my ticket, what is the procedure, and what do I lose?

If you cancel your ticket up to 48 hours before the event, we will provide you with a full refund, directly back into your credit or debit card that you have used, or to your paypal account.  

If it is under 48 hours until you are meant to be starting an event, we will refund 50% of the full price of the ticket.

My ticket is an open ticket, what does that mean, and how do I use it?

The open ticket is valid for 90 days from the date of purchase.  You are able to arrive at the event on whichever day you choose within the time period, present the email confirmation, and this is the ticket for the event.  If you are not able to use the ticket within the 90 days provided, the same cancellation procedures as above apply.  We take the 90th day as the day of the event in this instance.

If I have a question that does not appear on this page, what do I do?

We have tried to make communication with us as simple as possible, if you view our contact page, we have a contact form, our email address, and also Spanish and British phone numbers so that you are able to contact us at your leisure to ask us any queries that you may have.

F.A.Q. About Tenerife

What seasons can you expect in Tenerife?

Tenerife is known as the island of eternal spring.  The winters are very mild usually with temperatures between 18-24 degrees celcius, this is between the months of October and May.  Throughout the summer months we have warmer temperatures, late August and early September being the hottest, they can rech into the 40's celcius.  It does rain from time to time in the south of the island, but not too often, the North of the island see's a lot more rain.

What side of the road do you drive on in Tenerife?

The right side of the road, if travelling from Britain and renting a car here, please keep this in mind.

If I am looking for a quiet holiday, where are the places to avoid?

In the last 15 years, Tenerife has changed dramatically, the government has spent a lot of money cleaning the island up and continues to do so.  However, the centre of Las Americas is still known as a bit of a party place, in mid summer and December it can be loud with youngsters throughout the night.  If you go further towards Fañabe or San Eugenio, these places become a lot quieter.

What are the beaches like in Tenerife?

Tenerife has a variety of different beaches, the natural ones are black, formed from the volcanic rock on the island.  There are not so many of these left in the South of the island now, as white sand has been imported from the Sahara desert, and now most of the beaches in the south are either white sand, or a mixture of the white and natural black sand from the volcanic rock.

Is Tenerife a cheap place to holiday?

As with many holiday resorts now, there are many places that are very expensive to visit, eat, shop etc.  However, there  are also many little hidden gems on the island that are still very local, and very cheap.  We are going to be working on another website to advise of some of the best places to eat, and some of the cheapest.  You can follow its progress on www.playaamericas.com.  Cigarettes and Alcohol are relatively cheap, but remember if you are taking any home with you to check the limits on allowance.  Tenerife is a TAX free island and your allowance is reduced (compared to the rest of the EU) due to TAX reasons.

Can you see whales the whole year around?

Pilot whales are resident off the south coast of Tenerife, there are other species of whales that migrate through the passage between La Gomera and Tenerife.  The best time to spot something a little bit different is late May, early June, OR again in Late September October time.  I have seen a Pygmy Sperm whale, a pod of Risso's Dolphins, a Fin whale, and a Brydes whale all in the last year 2010-1011 off the south coast of Tenerife.